Vodafone Group Plc

The Company

Vodafone Group Plc provides a full range of mobile telecommunications services, including voice and data communications. Vodafone has equity interests in 27 countries and Partner Networks in a further 27 countries with almost all the Group's mobile subsidiaries operating principally under the brand name 'Vodafone'.

On 1st January 1985 we made the UK's first mobile call. This call was to mark the launch of the mobile industry and to transform the communications world. We have a customer base of over 100 million and interests in network operators across 27 countries.

Our vision - is to be the world's mobile communications leader - enriching customers' lives, helping individuals, businesses and communities be more connected in a mobile world. We continue to channel massive investment (currently £10 million per week) into building a network which allows you to make more calls from more places and remain assured that the quality and reliability of our service is second to none. In the last 3 years, we have reduced costs over 5 times which equates to a typical reduction of over 50% for our customers.

The provision of coverage and capacity to call handling and billing we remain focused on maintaining a high level of customer service. We are entering new and uncharted territory. In the near future, we will see next generation technology become widely available. We are determined to remain the leading innovator in the field of mobile communications.


The Challenge


• Need to work on new processes rather than broken processes using the existing infrastructure of Green, Black and Master Black Belts.

• Mentor new process development and new product introduction projects to successful implementation.

• Create an internalised capability of training Vodafone Black Belts in Design for Six Sigma methodologies.


The Solution


The starting point for Symbios Consulting Group was to develop a unique Design For Six Sigma product offering which was unique for the service environment and tailored to Vodafone’s specific business and needs. Then Symbios Consulting Group trained all the company’s Black and Master Black Belts in Design for Six Sigma for the service environment.

This formed the foundation and core skill set to allow the company to execute some very high visibility and strategically important new processes and products. Symbios Consulting Group facilitated this through close quarter project mentoring for both the project management and the technical aspects.

This resulted in enormous benefits for new product introduction development and launch costs that would differentiate Vodafone from its aggressive competitors.

Connect with us

Head Quarter : 30 street 87 Thakanat Maadi, Cairo , Egypt.

Dubai Office : Sheikh Zayed Road, 3rd Interchange, Al Quoz Industrail Area 1, Al Shafar Investment Building,Office:208,Dubai UAE, P.O.Box:75244

  • dummy+971 56 392 9251 / 01098891700

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